Terms of Service

These Terms of Service (the "Terms") govern access to and use of the products and services operated by Parakeet Labs SASU, a French company registered with the RCS of Lyon under SIREN 105 375 349, with its registered office at 4 Rue de la République, 69001 Lyon, France, operating under the brand Genlook ("Genlook", "we", "us", "our").

By installing one of our applications, creating an account, accepting these Terms during onboarding, using an API key, purchasing credits, or otherwise using the Service, you agree to be bound by these Terms. If you accept on behalf of a company, you represent that you have authority to bind that company.

1. The Service

Genlook provides AI-powered virtual try-on technology. Depending on how you use it, the "Service" includes:

The try-on widget for online stores, available for Shopify, WooCommerce (WordPress), PrestaShop, and Shopline, including the merchant dashboards used to configure it.
In-store (retail) try-on experiences, such as QR-code try-on pages, where offered.
The Try-On API (api.genlook.app) and its dashboard, for business customers integrating virtual try-on into their own products.
Consumer try-on access, such as try-on through AI assistants (MCP), for individual users who create a Genlook account and purchase credits.
Our websites, documentation, and related tools.

Generated images are produced by artificial intelligence. They are illustrative visualizations of style, not exact representations of fit, size, color, or how a product will actually look or perform. AI can make mistakes. Try-on results carry a visible "AI modified" label, using the European Commission's official AI-content icons, in line with the transparency requirements of Article 50 of the EU AI Act.

2. Eligibility and accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or accept these Terms.
Merchant access requires either a supported e-commerce platform account (Shopify, Shopline) or a Genlook dashboard account. API and consumer access require a Genlook account.
You are responsible for the security of your account, platform credentials, and API keys, and for all activity under them. Notify us promptly at support@genlook.app of any suspected unauthorized use.
You agree to provide accurate and complete information and to keep it up to date.

3. Plans, billing, and payments

Billing depends on the channel through which you use Genlook:

Shopify: subscriptions and usage charges are billed through Shopify's billing system.
Shopline: billed through Shopline's billing system, where available.
WooCommerce and PrestaShop: billed through our payment partner Polar, acting as merchant of record.
Try-On API and consumer credits: prepaid credits purchased through Stripe.

General billing rules:

Subscription fees are billed in advance on a recurring basis (monthly or annually). Usage beyond included quotas may incur overage charges, as described in your plan.
Prepaid credits are consumed per generation, do not expire unless stated otherwise at purchase, and are non-refundable once used.
Taxes (VAT, sales tax) are applied as required by law, and by Polar where it acts as merchant of record.
We may change pricing with reasonable prior notice. Changes apply from your next billing cycle or next credit purchase.
Refunds for unused amounts are handled in accordance with the applicable platform's refund policy and applicable law. Nothing in these Terms limits refund or withdrawal rights that applicable consumer law grants you and that cannot be waived.

EU/UK consumers: if you purchase credits as a consumer, you have a statutory 14-day right of withdrawal. By purchasing credits and using them immediately, you request immediate performance and acknowledge that you lose the right of withdrawal for credits already consumed.

4. Merchant obligations

If you install the widget or otherwise offer Genlook try-on to your own customers ("shoppers"), you are the data controller for your shoppers' personal data and you agree to:

comply with all laws applicable to your store and your use of the Service, including privacy, consumer-protection, and e-commerce laws in the jurisdictions where you sell;
inform your shoppers about the try-on feature in your own privacy policy (we provide a template in our Merchant Privacy Policy) and obtain any consents required in your market;
configure and honor any consent management (CMP) requirements applicable to your storefront;
only use product imagery and catalog content you have the rights to use;
not present generated images as real photographs of shoppers or as guarantees of fit.

Our Data Processing Agreement (available at genlook.app and on request at privacy@genlook.app) is incorporated into these Terms and governs our processing of shopper personal data on your behalf, whichever platform you use.

5. Your content and generated images

Your content. You retain all rights to the content you submit: product images, catalog data, brand assets, and, for API and consumer users, the photos you upload. You grant us a worldwide, non-exclusive license to host, process, and modify this content solely to provide and secure the Service.
Shopper photos. Shopper-uploaded photos are processed only to render try-on results and are automatically deleted within the configured retention window (7 days or less). We do not use uploaded photos or generated results to train AI models.
Generated images. As between you and Genlook, you own the try-on images generated from your content, subject to the rights of the people depicted in them. Shopper-facing results belong to the shopper experience: merchants do not receive access to shoppers' photos or results.
You are responsible for ensuring you have all necessary rights in the content you submit, including the consent of any person appearing in an uploaded photo.

6. Acceptable use

You agree not to, and not to allow others to:

upload or generate content that is illegal, infringing, sexually explicit, or that depicts minors in any inappropriate manner;
upload photos of another person without their consent, or use the Service to impersonate or misrepresent any person;
use the Service to violate any law, including privacy and biometric-data laws;
reverse engineer, decompile, or attempt to extract the source code or models behind the Service, except where such restriction is prohibited by law;
resell, sublicense, or provide the Service to third parties except as intended (e.g. offering the widget to your shoppers, or building on the API within your plan);
circumvent usage limits, quotas, or security measures, scrape the Service, or interfere with its integrity or performance.

We may remove content, throttle usage, or suspend accounts that we reasonably believe violate this section, with notice where practicable.

7. Intellectual property

We retain all rights, title, and interest in the Service, including software, models, designs, and documentation. No rights are granted except as expressly set out in these Terms. Feedback you send us may be used to improve the Service without obligation to you.

8. Privacy

Our collection and use of personal data is described in the Merchant Privacy Policy (merchants, API customers, and account holders) and the Widget Privacy Policy (shoppers). For shopper data processed on behalf of merchants, the Data Processing Agreement applies.

9. Third-party platforms

Your use of Shopify, Shopline, WordPress/WooCommerce, PrestaShop, an AI assistant platform, or any other third-party platform is governed by that platform's own terms. We are not responsible for third-party platforms, and platform availability or policy changes may affect the Service.

10. Availability, support, and changes to the Service

We aim for high availability but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features, provided that we will give reasonable notice of material degradations affecting paid functionality. Beta or experimental features are provided as-is and may change or be withdrawn at any time. Support is available at support@genlook.app.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that generated images will be accurate, that they will increase sales, or that the Service will be error-free. Statutory warranties owed to consumers under applicable law are not affected.

12. Limitation of liability

To the maximum extent permitted by law:

neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill;
our total aggregate liability under these Terms is limited to the amounts you paid to Genlook in the 12 months preceding the event giving rise to the claim (or EUR 100 if you have paid nothing).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for willful misconduct, gross negligence, or, for consumers, rights that mandatory consumer law grants you.

13. Indemnification

If you are a business user, you will indemnify and hold Genlook harmless from third-party claims arising out of your content, your store, your breach of these Terms, or your violation of applicable law (including claims by your shoppers relating to consents you were required to obtain), except to the extent caused by our breach of these Terms.

14. Term, suspension, and termination

These Terms apply for as long as you use the Service.
You may stop using the Service at any time by uninstalling the app, deleting your account, or ceasing use of your API keys. Contact privacy@genlook.app for account deletion.
We may suspend or terminate access for material breach, unlawful use, non-payment, or where required by law or by a platform partner, with notice where practicable.
Upon termination, your data is deleted according to the retention periods in our privacy policies. Provisions that by their nature survive (IP, liability, indemnity, governing law) survive termination.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we will give notice (in-app, by email, or on our website) before the changes take effect. If you continue using the Service after the effective date, the updated Terms apply. If you do not agree, stop using the Service and, where applicable, terminate your subscription before the changes take effect.

16. Governing law and disputes

These Terms are governed by French law, and disputes are subject to the jurisdiction of the courts of Lyon, France. If you are a consumer, you also benefit from any mandatory provisions of the law of your country of residence, and you may bring proceedings in your local courts. Consumers in France may use a consumer mediation service; contact us first at contact@genlook.app so we can try to resolve the issue directly.

If you use Genlook through a platform marketplace (such as the Shopify App Store), any mandatory dispute terms of that marketplace apply in addition.

17. General

If any provision of these Terms is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the documents they incorporate (privacy policies, DPA, plan descriptions), are the entire agreement between you and Genlook regarding the Service.

18. Contact

Parakeet Labs SASU (operating as Genlook) 4 Rue de la République, 69001 Lyon, France RCS Lyon, SIREN 105 375 349