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Every Genlook plan includes a monthly try-on allowance. The home page of the app always shows where you stand: your current plan, usage against the allowance, and the date your usage resets. Manage plan takes you to the plans page, where you can compare plans and switch at any time; on Shopify, charges go through your regular Shopify invoice.

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What counts against your allowance

  • One photo try-on = one try-on. Retries and additional products each count as their own try-on.
  • All surfaces share the same allowance: the storefront widget, in-store QR codes, and try-ons run through the SDK and API. There is no separate subscription per channel.
  • Live Try-On sessions cost more than photo try-ons (the rate is shown next to its toggle in Settings), because real-time rendering is heavier to run.
Failed generations are not billed against you.

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When you approach the limit

The app warns you on the home page as you approach your allowance. What happens at the limit depends on your plan; the exact behavior and any overage terms are always stated on the plans page before you pick a plan. On the free plan, try-on pauses until your usage resets or you upgrade. If you want a ceiling of your own below the plan’s, set a Monthly Generation Cap: a hard stop you control, so a viral spike can never surprise you.
Per-shopper generation limits are the other half of cost control: they stop a single shopper from consuming a meaningful share of your monthly allowance.

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Plan-gated features

Some features depend on your plan; the plans page lists exactly what each includes. The most visible one is the watermark: on entry plans try-on images carry the Genlook watermark, and higher plans can remove it or replace it with your own logo.

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Billing on WooCommerce and PrestaShop

Non-Shopify stores manage their plan at app.genlook.app/billing. The allowance mechanics are identical; only the payment rail differs.

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Questions

Billing questions are the fastest thing we answer: support@genlook.app. Also see the FAQ.