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The try-on button only appears on products where try-on is enabled. You control this from Manage in the Genlook app, on a page called Try-on visibility. There are two modes:
  • All products (Recommended): every product in your catalog offers try-on, and you exclude the exceptions. New products are covered automatically the moment you publish them.
  • Custom selection: you enable specific collections and products, and nothing else shows the button.
Start with All products. Shoppers try on items you would not have predicted, and every enabled product is another chance to convert. Use exclusions for the products where try-on does not make sense (gift cards, accessories the AI cannot render, and so on).

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All products mode

Turn on All products and the whole catalog is live. To carve out exceptions, open the Excluded tab and use Exclude products or Exclude collections. Excluding a collection hides the button on every product in it, including products added to it later.

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Custom selection mode

Switch to Custom selection and use the Collections and Products tabs:
  • Add collections enables every product in a collection, including products you add to it later.
  • Add products enables individual items.
  • The Excluded tab removes individual products from an otherwise enabled collection.
Each row shows a status badge when something needs attention, for example a product that is Unavailable on your storefront, or an item that is Also excluded so the exclusion wins.
Exclusions always take priority. A product that is excluded (directly or through a collection) never shows the button, even if it is also enabled elsewhere.

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Where visibility applies

The same enablement drives every surface: the button on your product pages, in-store QR codes, and try-ons started through the SDK and API. Disabling a product turns it off everywhere at once. On WooCommerce and PrestaShop the same controls live under Genlook → Manage in your site’s admin, with categories in place of collections.