The product
What is Genlook Virtual Try-On?
What is Genlook Virtual Try-On?
A Shopify app that adds an AI try-on button to your product pages. Shoppers upload a photo or take a selfie and see a realistic image of themselves wearing your product, usually within 10 to 20 seconds.
Which products work best?
Which products work best?
Upper and full-body apparel: shirts, tops, dresses, jackets, knitwear. Clear, front-facing product photography gives the most realistic results. Accessories and footwear are not the focus today.
Is the widget branded Genlook?
Is the widget branded Genlook?
No. The widget is whitelabel: shoppers see your store’s colors, your copy, and your product imagery. You control the look in the app’s Widget Design tab.
Installation
Do I need a developer?
Do I need a developer?
No. Install the app, enable the app embed, add the button block in the theme editor, and enable products. The setup guide covers it; most merchants are live in under 10 minutes. Developer options exist for custom buttons and fully custom flows, but they are optional.
Will it work with my theme?
Will it work with my theme?
Yes on any Online Store 2.0 theme, which covers all modern Shopify themes. Older vintage (1.0) themes are supported through a small Liquid snippet. If you are unsure which you have, install the app and check whether the block appears in your theme editor.
Pricing and credits
How much does it cost?
How much does it cost?
Pricing is volume-based: plans differ by how many try-on generations you get per month. Current plans and the free trial are listed on the Shopify App Store.
Can I change plans later?
Can I change plans later?
Yes, you can upgrade or downgrade at any time from the Billing page in the app, and changes take effect immediately.
Can I cap my spend?
Can I cap my spend?
Yes. Set a Monthly Generation Cap in Settings for a hard ceiling, and per-shopper daily or weekly limits to keep individual usage reasonable.
Features
Can I collect emails with the try-on?
Can I collect emails with the try-on?
Yes. Turn on the Email Collection Step in Settings to ask for an email before or after the try-on. Collected shoppers are tagged in Shopify and added to a “Virtual Try-On Users by Genlook” segment, and can sync to Klaviyo.
Can shoppers try on in my physical store?
Can shoppers try on in my physical store?
Yes, with Retail & Site Integration: per-product QR codes that open a standalone try-on page, no storefront needed.
Performance and privacy
Will the widget slow down my store?
Will the widget slow down my store?
No. The script loads asynchronously and the try-on UI only loads when a shopper interacts with it, so it does not affect your page speed scores.
Does it work on mobile?
Does it work on mobile?
Yes. Shoppers can take a photo with their phone camera directly in the widget. All modern browsers on desktop, iOS, and Android are supported.
How long are shopper photos kept?
How long are shopper photos kept?
You choose. The Customer Image Retention setting controls how long photos are stored so returning shoppers can skip re-uploading; shorter retention means stricter privacy.
Support
How do I get help?
How do I get help?
Email support@genlook.app. For a problem with the widget, start with the troubleshooting guide; it resolves the most common issues in a few minutes.
Can you set it up for me?
Can you set it up for me?
Yes. If you would rather not touch the theme editor (or you have a tricky theme), contact support and we will do the installation with you, free of charge.